Agent
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Service v1
Post V1
5 min
agent features & capabilities reserved for future updates (post v1) 1\ core rmm capabilities remote control session facilitation remote software installation, uninstallation, and updates patch deployment/installation execution by the agent local vulnerability scanning (configuration/cve checks beyond patching) power management commands (restart, shutdown, sleep, log off) 2\ agent components & ui full agent ui functionality (beyond minimal helper process) probe component activation & functionality (network discovery, snmp monitoring, etc ) 3\ advanced operational features detailed proxy handling (auto detection, policy based configuration, authentication) bandwidth throttling controls for agent communication metered connection awareness (altering behavior on metered networks) historical location tracking (periodic logging based on policy) 4\ deeper integrations & diagnostics deep sql server monitoring (performance, dmvs, jobs, backups, waits, blocking, errors) detailed third party epp configuration collection (vendor specific integrations beyond os level visibility) detailed backup client status/configuration collection (integrations beyond basic service checks) bsod/crash dump collection & analysis detailed browser configuration/user preference collection (parsing user specific setting files) granular software usage tracking (frequency, last used) print job tracking (logging printed documents, user, pages) 5\ endpoint detection and response (edr) capabilities advanced real time process monitoring (creation, command lines, parent/child, network activity) behavioral analysis & mitre att\&ck technique detection rules engine agent side real time security alert generation (based on edr detections) automated response actions (policy based) process termination (specific targeted kills based on edr) host isolation (network quarantine) agent side activity alarms/triggers (real time agent actions based on user/system activity rules) usb device connection/disconnection history logging (detailed vid/pid/serial tracking) file transfer tracking (monitoring file copies to/from usb, potentially network/cloud) 6\ advanced security features local weak password check (dictionary/list comparison against local hashes) detection of weakly stored passwords (identifying existing legacy lm hash / reversibly encrypted hashes) active blank password test (attempting authentication with blank password) detailed website tracking (logging all visited urls and time spent per site/page via browser integration) policy based screenshot capture (capture and store screenshots) all the time like activetrak when there's a remote control session (for compliance) never on demand screenshots by user or remotely by tech with user permission (to attach to ticket) policy based usb device blocking (granular allow/deny of specific devices) website blocking (agent side enforcement) outbound connection blocking (agent enforced firewall rules for ip/hostname) idle time tracking (detailed tracking per application/session context) 7\ advanced scripting & automation advanced agent side automation workflows (multi step, conditional logic) automated remediation script execution linking (directly tying findings to remediation script commands) 8\ user interaction end user notifications (agent displayed messages/popups) end user self service (capabilities provided via advanced agent ui) 9\ cross platform feature parity ensuring full feature consistency in data depth and availability across all supported os versions and architectures